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Players’ Rights

You Must Be Honest With Your Customers

Operators must adhere to consumer protection legislation in order to protect consumers. This covers operator jargon and best practices.

Related standards are included in the LCCP under

  • 7.1 (Fair and transparent terms and practices)
  • 5.1.9 (Rewards and bonuses – other marketing requirements).

The Competition and Markets Authority is in charge of consumer protection (CMA). Promotions, procedures, and account withdrawals are all governed by specific guidelines for online gambling companies. In this regard, we collaborate closely with the CMA.

To comply with licensing limitations and provide fair gambling, you must adhere to the CMA’s guidelines. This is consistent with the second licensing aim, which is to provide fair and open gambling.

Visit the CMA’s guidance for more information on how to verify your terms and conditions comply with consumer protection legislation.

I’d like to place an online wager. Is there anything else I should be aware of?

Act of Gambling

  • The Gambling Act of 2005 governs gambling in the United Kingdom and has made it more convenient for consumers to bet.
  • Anyone who wishes to gamble can easily sign up online or walk into a casino and begin gambling.

Didn’t you say you had to wait 24 hours?

Previously, you could only begin playing in a casino within 24 hours of enrolling. This was repealed by the 2005 act. This qualification was never required for internet gambling because it only related to casino games, which meant that anyone could sign up and begin gambling online.

So, what else is included in the Gambling Act of 2005?

Casinos in the UK

The Gambling Act of 2005 now allows internet casinos to be domiciled in the United Kingdom, but given the tax advantages of jurisdictions such as Gibraltar, it seems unlikely that many will return.

The Gaming Commission

The Gaming Act of 2005 established the Gambling Commission to regulate commercial gambling in the United Kingdom. The Gambling Commission is an NDPB that receives funding from the Department of Culture, Media, and Sport (DCMS).

  • The Gambling Commission’s responsibilities include the following: Advice publication
  • The three-pronged strategy: Research

The Gambling Commission and Online Gambling

All remote gambling enterprises, including online and telephone gambling, must be licensed under the Gaming Act of 2005. The licence is tied to the specific activities that the operator offers online, not whether they offer gaming online. Each of the following activities will necessitate its own permit:

  • Betting
  • Bingo
  • Slots
  • a gaming application


Is it necessary for overseas gambling sites to be licensed?

The Gambling Commission will not be required to licence gambling websites in the UK that do not use remote equipment.

Obligations of Licensees

  • A licence can be conditional in one of four ways, as determined by the Gambling Commission:
  • General licencing rules may apply to an individual operating licence or a class of operating licence.
  • Individual operating licence conditions can be imposed on a single operator and their operations.
  • The Secretary of State has the authority to condition a type of operating licence.
  • Statutory conditions may apply to a specific type of operating licence.
  • Again, these criteria are enforced on the issuance of an operating licence in order to protect you when using online gambling websites.

Codes of Conduct

  • Under Section 24 of the Gambling Act of 2005, the Gambling Commission issues codes of practice to ensure the following:
  • That type of gambling is both fair and transparent.
  • That no kids or other vulnerable people be harmed or exploited by gaming websites.
  • Individuals with gambling problems can get this assistance.
  • The Gaming Commission has established best practices in order to protect the British public who wish to use online gambling services.